Return & Refund Policy
A good wardrobe starts with the right fit. If a piece does not work for you, you may request a return within 30 days of delivery.
Return eligibility
Items must be unused and in their original packaging, with any attached tags retained. Trying an item on indoors to check the fit is fine; clothing that has been worn, washed, altered or damaged after delivery is not eligible for a change-of-mind return. If an item arrived defective, incorrect or damaged in transit, contact us so we can make it right.
How to return an item
- Email info@evergreenweekend.com or call (351) 345-0028 with your order number and the item you want to return. For damage or an incorrect item, photos help us review the issue.
- Pack the item securely in its original packaging. Include your order number and contact email so we can identify the return.
- Send the return to Evergreen Wear LLC, 10041 E AMPERE AVE, MESA, AZ 85212, United States. You may contact us first for assistance or send an eligible return with your order details. Keep the tracking receipt.
Return shipping costs
We pay return shipping for quality defects, incorrect items and shipping damage. Contact us before sending these items so we can arrange the return shipping method. For other reasons, including a change of mind or a size choice, the customer pays return shipping. Original outbound shipping charges are not refunded for change-of-mind returns; if the return is due to our error, applicable original shipping charges are refunded as well.
Inspection and refunds
After we receive your return, inspection takes 3–5 business days. If approved, we initiate the refund to the original payment method and notify you by email. The time until funds appear depends on your bank or payment provider. If an item does not meet the return conditions, we will explain the reason and discuss the next step with you.
Changes, cancellations and exchanges
Contact us promptly if you need to change or cancel an order. We can help if it has not already been dispatched. For another size or color, contact us about returning the original item and placing a new order; we do not guarantee a direct exchange.
Customer care is available Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.